Need a hand?
We're here to help with account access, parent and kid profiles, assessments, notifications, or anything else that isn't working the way you expected.
Common questions
I'm having trouble signing in.
Double-check the email address you used to create your account. If you still can't get in, contact us below.
I'm not receiving an email or notification.
Check your spam or junk folder, and make sure notifications are turned on for Headlamp in your device settings.
How do I add or manage my kid's account?
Sign in to your parent account and open family or profile settings in the app. If you get stuck, send us a note and we'll walk you through it.
Something in the app isn't working.
Tell us what happened and what device you're using. A screenshot helps us fix it faster.
I have a question about privacy or my data.
Your family's trust matters to us. You can review how we handle data in our Privacy Policy, or reach out with any question.
Still stuck?
No problem. A real person on our team will read your message and help you sort it out.
Contact supportContact us.
Tell us what's going on and we'll get back to you. The more detail you share, the faster we can help.
